FAQ
Frequently Asked Questions
Welcome to Husky Ridge Crafts and Gifts! Below are answers to some of our most common customer questions. If you don’t find what you’re looking for, feel free to reach out via our [Contact page].
General Questions
Q: What kinds of items do you sell?
A: We sell a variety of handmade and custom-designed items including over-the-collar dog bandanas, faux leather earrings, wood-burned gifts, plastic canvas decor, and seasonal craft items.
Q: Do you take custom orders?
A: Yes! We’re always happy to create a custom piece just for you. Whether it’s a different color, size, or design, just contact us to get started.
Q: Do your colors match exactly what’s shown online?
A: We do our best to photograph items accurately, but please note that colors may appear slightly different depending on your screen.
Orders & Shipping
Q: How long will it take to receive my order?
A: Most ready-to-ship items go out within 2–4 business days. Made-to-order or custom pieces may take up to 7–10 business days before shipping. You’ll receive tracking info once your order is on its way.
Q: Do you ship internationally?
A: Currently, we only ship within the U.S., but we’re working on expanding options in the future.
Q: What are your shipping costs?
A: Shipping is calculated at checkout based on weight and location.
Returns & Exchanges
Q: Do you accept returns?
A: Due to the handmade and/or personalized nature of our products, we do not accept returns. However, if there's an issue with your order, please contact us within 7 days and we’ll do our best to make it right.
Q: What if my item arrives damaged?
A: Please contact us right away with photos of the damage. We’ll arrange for a replacement or refund depending on the situation.
Dog Bandanas
Q: How do your bandanas fit?
A: Our bandanas are "over-the-collar" style, meaning they slide right over your pet’s collar for a secure, comfy fit. Be sure to check the sizing guide on the product page before ordering.
Q: Can I machine wash the bandanas?
A: Yes! Most of our bandanas are machine washable on a gentle cycle. We recommend air drying to help them last longer.
Jewelry & Crafts
Q: Are your earrings hypoallergenic?
A: Many of our earrings use hypoallergenic posts (nickel- and lead-free), but each listing will specify materials used. If you have sensitive ears, look for that note or reach out to confirm.
Q: Do you offer gift packaging?
A: Not at this time
Other Questions
Q: Do you attend local craft fairs or events?
A: Yes! We love being part of the community. Follow us on Facebook or Instagram for updates on where we’ll be next.
Q: How can I stay up to date on new products and specials?
A: Sign up for our newsletter and follow us on social media to see new arrivals, behind-the-scenes projects, and exclusive deals.
Business & Social
Q: How can I support your small business?
A: Following us on social media, sharing our posts, leaving a review, or telling a friend are all great ways to support Husky Ridge — and we truly appreciate it!
Q: Can I leave a review?
A: Yes please! Reviews help others find our shop and give us valuable feedback. You’ll receive a review request after your purchase, or you can message us with your thoughts anytime.
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Still have a question?
We’d love to help! Contact us through our website or message us on social media.